It contains many more details and levels that can be analyzed within a company. This includes post-delivery customer support processes. The model integrates business concepts of process re-engineering, benchmarking, and measurement into its framework (2). Manufacturing and production are the emphasis of this step. The SCOR model was developed by the supply chain council ( with the assistance of 70 of the world’s leading manufacturing companies. A smaller organization can be compared to a bigger organization, or businesses can judge supply chain performance against companies in other industries. Each step is a link in the supply chain that is critical in getting a product successfully along each level. That includes all material and services needed to complete transactions, including supplies, parts, software and equipment. In conjunction with this, practical examples for the model's application will be dealt with in detail. It gives companies an idea of how advanced its supply chain is. For this purpose, the Supply Chain and Supply Chain Management are first to be explained as a frame of reference, and building upon this the SCOR-model are then introduced. Geographical representation of IOC supply chain Figure 2 indicates a schematic diagram of the addressed supply chain.The major goal of this paper is applying SCOR model to this supply chain, analyzing it and proposing some improvement projects based on the 9, Num. A research and analysis of supply chain operations reference (SCOR) model. SCOR Model (Supply Chain Operations Reference) has been developed by the Supply Chain Council (SCC now merged with APICS) in or der to … SCOR is a management tool. SCOR focuses on manufacturing supply chains but has been adapted for retail and service supply chains too. Level 2: Configuration of the supply chain, including geographies, segments and products. The length of the returns line may also be a function of the complexity of the forward product delivery process, even for simple c… It’s a three-day course that focuses on the standardized definitions of supply chain, using SCOR to improve supply chains, creating more cost-effective supply chains and evaluating supply chain performance. The Supply Chain Operations Reference model (SCOR) is the product of the Supply Chain Council. SCOR Model: Supply Chain Operations Reference Model. The Supply Chain Operations Reference (SCOR) is a process framework maintained by the APICS Supply Chain Council. Supply chain management (SCM) is a critical focus for companies that sell products, services, hardware and software. Examples include cycle-time metrics. October 7, 2004. It also includes managing the production network, equipment and facilities, and transportation (3). Elements include balancing resources with requirements and determining communication along the entire chain. (4) Bauhof, Ned. Visit a large retailer after Christmas and the return lines are often longer than the checkout lines. The function of Supply Chain Operations Reference (SCOR) model function that entails The updated version includes more “emerging drivers of supply chain success,” covering topics such as omni-channel, metadata and blockchain, according to APICS. The basic structure of the reference model inspects the five supply-chain … Wang, Ge. Made up of various companies, the association looks to optimize the value chain. All rights reserved. There are over 250 SCOR metrics in the framework, categorized against five performance attributes: reliability, responsiveness, agility, costs and asset management efficiency. Supply Chain Operations Reference model or SCOR is the planning and diagnostic system of supply chain management. © 2020 NC State University. At this level, you can associate any Level 2 process or subcategory with a Level 3 process. The processes defined in the SCOR framework are provided as examples of what commonly takes place in supply chain management. The return involves the management of business rules, return inventory, assets, transportation, and regulatory requirements (3). The SCOR model is a hierarchical process model based on three cross-industry dimensions, which, when implemented in practice, must be expanded by a fourth, company-specific dimension. Is the manufacturing process make-to-order, make-to-stock, or engineer-to-order? The first phase of the supply chain according to the SCOR model is the process of planning. Supply chain operations reference model (SCOR) is a consensus model that assists companies in evaluating the supply chain performance of the extended enterprise. It’s meant to work across industries using common definitions that can apply to any supply chain process. Today, thanks to several adjustments, the SCOR model has become an industry-independent framework for corporate and supply chain decisions. The SCOR model is based on six main management processes that include: Plan: Planning processes include determining resources, requirements and establishing the chain of communication for a process to ensure it aligns with business goals. Originally developed in 1996 by PRTM, a management consulting firm, SCOR is endorsed by the Supply-Chain Council, which is now a part of APICS. This field is for validation purposes and should be left unchanged. Planning is a crucial first step to set-up, manage, and organize the processes necessary for a flexible and efficient supply chain. 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The Supply Chain Operations Reference (SCOR) model is unique in that it links business processes, performance metrics, practices, and people skills into a unified structure. Enable: This includes processes associated with supply chain management such as business rules, facilities performance, data resources, contracts, compliance and risk management. According to APICS, the SCOR model describes the APICS offers its own SCOR professional training to get you up to speed on the supply chain framework. Made up of various companies, the association looks to optimise the value chain. For more information, visit the Supply Chain Council website at The supply chain operations reference (SCOR) Model The SCOR model represents the 5 major functions in a supply chain. Planning includes activities such as obtaining information about the require… 2806-A Hillsborough StreetRaleigh, NC 27695-7229. Companies must be prepared to handle the return of containers, packaging, or defective product. That means it’s not cutting-edge but it’s not obsolete, the process has clear goals, scope and procedure and it’s proven to be successful in multiple environments repeatedly. Level 1: Defining scope, including geographies, segments and context. Using the SCOR model, businesses can judge how advanced or mature a supply chain process is and how well it aligns with business goals. These areas repeat ag… There are four types of SCOR best practices: Once the performance of your supply chain operations has been measured, you’ll be able to find any inefficiencies or gaps. The SCOR model describes the business activities associated with satisfying a customer's demand, which include plan, source, make, deliver, return and enable. It’s not something that can be set up and left alone — your supply chain needs to be regularly evaluated so it stays efficient and productive for the business. Thus, Processes could be adapted and improve through best practice exchange along the entire supply chain network. These areas repeat again and again along the supply chain. A PowerPoint presentation that describes the entire SCOR process can also be downloaded. (3) Supply Chain Operations Reference Model. The make step includes, production activities, packaging, staging product, and releasing. 1, 2004. Supply Chain Operations Reference Model 1. The SCOR model depicts the basic supply chain, ranging from supplier's supplier to customer's customer, as a series of linked source -> make -> deliver execution processes managed by a series of planning processes. Emerging practice: a process that involves new technology, knowledge or new approaches to organizing processes, Best practices: up-to-date practices that produce consistent and reliable results with supply chain performance, Standard: typical practices used throughout the years by multiple businesses across different industries that have produced consistent results, Declining: out-of-date practices that have been used consistently but are now redundant or obsolete and act as roadblocks to supply chain performance. These business rules span inventory, transportation, assets, and regulatory compliance, among others. Senior Writer, The plan also includes determining business rules to improve and measure supply chain efficiency. Valuable supply chain research and the latest industry news, delivered free to your inbox. The paper examined the Supply Chain Operations Reference of the SCOR model indicators (Reliability, Responsiveness, Agility, Cost and Asset) as a way to measure, improve and benchmark various Supply Chain performances in the Aviation Industry. Is the increasing importance of returns a reflection of a tough economy, or is it just downright good business practice? Metrics and evaluations on performance, cost-effectiveness, optimization and overall supply chain effectiveness in a business are carried out at these stages. The process helps companies understand how the 5 steps repeat over and over again between suppliers, the company, and customers. The supply chain operations reference (SCOR®) model is recognized worldwide as the best method to maintain highly complex assets, especially those subject to extreme stress and environmental conditions—like those used in A&D. The planning phase consists of several processes such as demand forecasting, product pricing, and inventory management. Deliver: Any processes involved in delivering finished products and services to meet either planned or actual demand fall under this heading, including order, transportation and distribution management. The Supply-Chain Operations Reference (SCOR) provides a standard description of supply chain processes, performance metrics, best practice and enabling technologies. This includes purchasing, receipt, assay and the supply of incoming material and supply agreements. As an example, Six Sigma methods are very useful in identifying and analyzing the voice of the customer during the deployment of SCOR methodology and development of a SCOR model within a supply chain. Delivery includes order management, warehousing, and transportation. Source: Source processes involve obtaining goods and services to meet either planned or actual market demand. The Make: This includes processes that take finished products and make them market-ready to meet planned or actual demand. Agility: The ability to respond to external influences, the ability to respond to marketplace changes to gain or maintain competitive advantage. You might wonder if the retailer's business is all returns. Sarah White is a senior writer for, covering IT governance, hiring & staffing, and IT jobs. It is a process reference model for supply-chain management, spanning from the supplier's supplier to the customer's customer. At Level 2, metrics are high level and evaluated across multiple SCOR processes. By Daniel Stanton . The model enables full leverage of capital investment, creation of a supply chain road map, alignment of business functions, and an average of two to six times return on investment (4). This level includes subtype categories that fall under the “parent” categories found in Level 1. The SCOR model was developed by the supply chain council ( with the assistance of 70 of the worlds leading manufacturing companies. The SCOR model is thus a most effective tool among the three, because, it considers all essential supply chain partners and focus all processes along the entire supply chain.
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